Privacy Policy

1. Information We Collect

We collect information you provide directly to us, and limited information collected automatically when you use our website.

Information you provide to us

• Contact details — name, phone number, email address, and WhatsApp number when you submit our contact form, message us on WhatsApp, or email us.
• Project information — property type, location, budget range, timeline, floor plans, photos, and other details you choose to share to help us prepare a design consultation or quotation.
• Correspondence — records of your communications with us, including WhatsApp messages, emails, and form submissions.

Information collected automatically

• Usage data — pages visited, time spent on pages, links clicked, and general device and browser information (such as browser type and screen size).
• Cookies and similar technologies — as described in Section 4 below.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and arrange free design consultations
• Prepare quotations, proposals, and project schedules
• Communicate with you about your project, including via WhatsApp, phone, or email
• Coordinate with our licensed execution partners where necessary to deliver your project
• Improve our website, services, and customer communication
• Comply with applicable UAE laws and regulatory requirements

We do not use your information for automated decision-making or profiling that produces legal effects concerning you.

3. WhatsApp & Direct Communication

WhatsApp is our primary channel for project enquiries. When you message us on WhatsApp at +971 55 785 0364, your phone number and any information, photos, or documents you share with us are received and stored in accordance with WhatsApp’s own privacy policy as well as this Privacy Policy. We use this information solely to discuss and progress your project.

We do not add contacts to marketing lists or broadcast messages without your consent. You can ask us to stop contacting you at any time by sending a message to the same number or emailing info@nesmatinterior.com.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

• Remember basic preferences and improve site performance
• Understand how visitors use our website (e.g. via aggregated, anonymized analytics)
• Support the functionality of embedded forms and chat widgets

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of our website function, such as form submissions.

5. Third-Party Services

Our website uses a small number of third-party services to function and display correctly:

• Google Fonts — used to display the typefaces on our website. Loading fonts may involve your browser connecting to Google’s servers.
• WhatsApp (Meta) — used for direct messaging via the WhatsApp buttons on our website. Conversations are subject to WhatsApp’s privacy policy.
• Form and hosting providers — our contact form and website hosting infrastructure may process submitted data as part of delivering it to us.
• Image content delivery — some imagery displayed on our website is sourced from third-party stock photography providers for illustrative purposes.

These third parties may process limited technical data (such as IP address) as part of providing their services, in accordance with their own privacy policies.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• With licensed execution partners — where necessary to coordinate a project you’ve engaged us for (for example, sharing a floor plan or site address with a contracting partner under our supervision).
• With service providers — such as hosting, form, or communication tools that help us operate our business, under appropriate confidentiality expectations.
• For legal reasons — where required by UAE law, regulation, legal process, or governmental request.
• Business transfers — in the event of a merger, acquisition, or restructuring, information may be transferred as part of that transaction, subject to confidentiality protections.

7. Data Retention

We retain personal information for as long as necessary to respond to your enquiry, deliver a project you’ve engaged us for, comply with applicable legal and accounting obligations under UAE law, and resolve any disputes. Project-related correspondence and documents may be retained for the duration of a project plus a reasonable period afterward for record-keeping purposes.

8. Data Security

We take reasonable administrative and technical measures to protect the information we hold from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable UAE data protection law (including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data), you may have rights to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual retention requirements
• Withdraw consent to marketing communications, including WhatsApp messages, at any time
• Object to certain types of processing, where applicable

To exercise any of these rights, contact us using the details in Section 12 below. We will respond to legitimate requests within a reasonable timeframe.

10. Children’s Privacy

Our website and services are intended for businesses and adults seeking interior design, renovation, and furniture or material supply services. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The “Last updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, or wish to exercise any of the rights described above, please contact us: